POO PRO RETURNS, REFUNDS & 90-DAY PRODUCT GUARANTEE 

At Poo Pro, we stand behind the quality of our products and want you to be happy with your purchase. If something isn’t right, we’re here to help. 

30-Day Return Policy 

We accept eligible returns within 30 days of the date your order is delivered. 

• Be unused and in new, resalable condition. 

• Include all original components and accessories. 

• Be returned with the original packaging when reasonably possible. 

• Include proof of purchase or the original order number. 

Because Poo Pro products may be used around pets and pet waste, products that have been used, contaminated, excessively worn, or damaged after delivery may not be eligible for a standard return. 

Customers are responsible for return shipping costs for change-of-mind returns or products ordered by mistake. 

Original shipping charges are non-refundable unless the return is the result of an error by Poo Pro or the product arrived damaged or defective. 

90-Day Poo Pro Product Guarantee 

We stand behind the workmanship of Poo Pro products. 

If your product experiences a manufacturing or material defect within 90 days of delivery, contact us and we will work to make it right. 

Depending on the circumstances, Poo Pro may provide a replacement product, replacement component, repair, or refund at our discretion. 

The 90-Day Product Guarantee covers defects resulting from materials or workmanship under normal and intended use. 

The guarantee does not cover damage caused by: 

• Normal wear and tear. 

• Improper use or use outside the product’s intended purpose. 

• Accidents, neglect, or abuse. 

• Damage caused by a pet, including chewing or other destructive behavior. 

• Unauthorized modifications or alterations. 

• Improper cleaning, maintenance, or storage. 

• Lost or misplaced products or components. 

Proof of purchase may be required for claims under the 90-Day Product Guarantee. 

Damaged or Defective Products 

If your Poo Pro product arrives damaged, defective, incomplete, or is not the product you ordered, please contact us as soon as possible. 

Please provide your order number and a description of the problem. We may also request photographs or other reasonable information to help us understand the issue. 

For verified damaged, defective, incomplete, or incorrectly shipped products, Poo Pro will cover the cost of replacement and any required return shipping. 

Depending on the situation, we may: 

• Send a replacement product. 

• Send the necessary replacement part or component. 

• Exchange the product. 

• Issue a refund if a replacement is unavailable or otherwise appropriate. 

Customers will not be charged additional shipping costs to correct an order that arrived damaged, defective, incomplete, or incorrect. 

Poo Pro may not require the damaged or defective product to be returned in every situation. If a return is required, we will provide instructions for returning the product. 

Refunds 

Once an eligible return is received and inspected, we will notify you whether the refund has been approved. 

Approved refunds will be issued to the original payment method. Please allow approximately 5-10 business days after the refund is processed for it to appear on your account. Processing times may vary depending on your bank or payment provider. 

Shipping charges from the original order are generally non-refundable unless the return resulted from a damaged or defective product, an incorrect shipment, or another error by Poo Pro. 

Exchanges 

If you need to exchange an eligible product, please contact us. Exchange availability may depend on current inventory. 

Customers are responsible for shipping costs associated with voluntary exchanges. Poo Pro will cover shipping costs when an exchange is necessary because the original product was damaged, defective, incomplete, or incorrectly shipped. 

Final-Sale Items 

Products specifically identified as Final Sale at the time of purchase are not eligible for standard returns or exchanges. 

This does not affect the Poo Pro 90-Day Product Guarantee for qualifying manufacturing or material defects. 

Return Abuse and Misuse 

Poo Pro reserves the right to refuse a return, refund, exchange, or guarantee claim when there is evidence of fraud, intentional damage, misuse, excessive wear, alteration, or abuse of this policy. 

How to Start a Return or Guarantee Claim 

To request a return, replacement, exchange, or make a claim under the Poo Pro 90-Day Product Guarantee, please contact Poo Pro customer service and provide: 

• Your name. 

• Your order number or proof of purchase. 

• A brief description of the reason for the request. 

• Photos of the product when the request involves damage or a defect. 

Please do not send a product back before receiving return instructions from Poo Pro. 

Questions? 

If you have questions about a return, replacement, refund, or the Poo Pro 90-Day Product Guarantee, please contact us through THEPOOPRO.COM. 

We appreciate your business and want every Poo Pro customer to have a great experience with our products.